David's Bridal

10/18/09

DO NOT RECOMMEND!!!

by sanv at Citysearch

I bought my gown at DB and loved the girl who originally helped me out. She was about my age and seemed to care about what I wanted. She also was very patient with me. After I purchased the gown, I had the worst experience of my life. I am continually shocked by the lack of customer service, especially in the state that our economy is in, for a business to not appreciate you or the business that you are bringing them. They never called me to tell me that my dress was in, I had to go there and ask. Also, I set up an appointment to get the dress altered and the woman was a complete idiot. She had no idea what she was doing and I even had to help her figure out how to pin a part of it to make it fit me better. She interupted me and my friend's conversation constantly to tell us about how her first, second, and third weddings and marriages worked out (or didn't for that matter)- not something a bride wants to hear before her upcoming marriage. She also started my appointment late and went half an hour into her next appointment. And on top of that I had to go back later in the day to have her re-do the bustle because she didn't know how to do that either. When I got my dress back, I put it on- with the same shoes and undergarments as the first fitting and it was about 2-3 inches off of the floor. She said it was standard and said that it was because I was standing on a platform- the 'platform' was really just a raised part of the alterations area that was big enough to just be considered as a regular floor. She did not care that it was too short- and as we all know you can't easily add any length to a dress without it looking absurd. I ended up having to buy new shoes and it still is a little shorter then it should be. I also mentioned that it was kind of riding up when I walked- which it hadn't done before and she patted my hips- which aren't large- and said that that was the reason for it. I'm sorry but I am a size 2, I really don't have much for hips... Another thing too was that the bustle that was such a problem for her in the first place had been done wrong and I had to wait while she fixed it. After $250, my dress is still not fitting properly. Over all a very disappointing experience. Also, don't order anything from their website or try to talk to their head-quarters customer service reps. They are more disgusting then the people that work in the stores. Enough said- do not shop here, if you do, get your dress and run! Alterations are the worst I've ever seen and completely over priced!

• Pros: dress is pretty
• Cons: horrible customer service

05/26/08

You are not the ONLY bride out there and they make you feel that way......

by Lislers at Citysearch

This is such an exciting time and you want to be sure to find that one special gown. I set up an appointment and after trying on only six dresses I found the right one. The sales girl was very helpful and polite. I was very happy with my decision and was told, since it fit me and we did not have to order it that I could put this dress on layaway. I then paid 25% down on my $387.00 dress and then was told I had 2 months to pay it off, and if need be, it could be stretched to three months. Well I ended up needing three months. So I went to the store to make a payment and to also extend my layaway. I was told by the manager that I should not have been told "three months" by this sales girl, and that it was something that had to be approved by a manager and this and that. So I was under the impression that I had three months if need be to pay off this dress, when it was really only two! My bridesmaids then needed to be measured, and this manager asked them what size they were. They did not have any measurements taken, but basically told this manager what size they "thought" they might be.They were also told to pay in full for their dresses right then or they might not get them on time, well they did not have the money to do that, we just came to look that day, so they were then treated differently also! I then asked her if I needed to have my dress altered before the wedding, what should I do? I was given a card of a person who did alterations, and that was it. She did not say when I should have adjustments made or how much it would cost, so I left very unhappy. I am happy with my dress, but very unhappy with how we were treated there. This "Manager" acted like I was just another bride, I felt belittled and looked down upon. How dare they make a bride to be feel that way! They need to realize that they are working for US and that this is Duluth MN and not Rodeo Drive. This manager was very stuck up and obviously PO'd because she is working here.

• Pros: I love my dress!
• Cons: Customer service is horrible!!!

04/17/08

The Customer is Not Always Right

by tifnee at Citysearch

I had a great experience with getting my wedding dress... Then I returned for bridesmaid dresses and invitations where nothing seemed to work out. I was told my girls had to order the dress right away because it was being discontinued, which I found out it was not. And apparently DB has no option for extra length on bridesmaid dresses so you better hope no one in your wedding party is taller than 5'8". When the dresses came in a month earlier than expected, we were rudely told that they better get picked up within 2 weeks or they would be returned to the manufacturer. My out of town BM's had to rearrange their lives to make sure they were picked up and altered when DB demanded it be done. To top it off, alterations were at least double at DB than anywhere else I've been in the area.

Then on to the invitations...This is more of a problem with DB in general, not necessarily this location. Be warned that if you want to order from them, you better order the $20 proof. If you don't and the invitations aren't right, whether its their mix-up or not, you are stuck with what you get.

I had been warned by many people that David's Bridal was not a good place to go with, but I had such a good experience with my gown that I wanted to give them a chance. I should have listened...

Seems like once they get your money, all customer service goes out the window. The workers care about your money more than you. The customer is not always right at David's Bridal.

• Pros: Large selection of gowns
• Cons: Horrible customer service, expensive alterations